Processing
Every piece is carefully prepared before shipment.
Depending on the product and destination, your order may take up to one month to arrive.
We will keep you updated throughout every stage of the process, so you'll always know the status of your order.
Delivery
We ship worldwide using fully tracked and insured shipping services.
Delivery times vary by destination, and we will provide tracking information as soon as your order has been dispatched.
A signature may be required upon delivery.
Customs & VAT
Where possible, we cover customs duties and VAT, so the price shown at checkout is the final price you pay.
If you are required to pay customs duties or VAT upon delivery, please email your receipt after payment to founder@rilobaertisch.com, and we will arrange reimbursement.
Delays
If your order takes longer than expected or you have any questions about your shipment, please contact us at founder@rilobaertisch.com.
We will personally follow up with the shipping carrier and keep you informed until your order arrives safely.